crwin Privacy Policy

This Privacy Policy ("Policy") describes how crwin ("we", "us", "our") collects, uses, stores and protects the personal information of players and visitors who use the crwin platform at https://crwin.pro. This Policy forms part of our Terms & Conditions and applies to all users of the crwin website and mobile browser interface, including registered players and visitors browsing the site without an account.

By accessing crwin or creating a player account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the crwin platform. We may update this Policy from time to time; the latest version will always be published at this page with the date of last revision clearly indicated.

crwin collects personal information that is necessary to operate a safe, compliant and fair online gaming platform. The categories of information we collect, along with the primary reason for collection, are set out below:

crwin uses the personal data we collect solely for the purposes described in this Policy. We do not use your data for purposes incompatible with those listed below, and we never sell your data to third-party advertisers or marketing companies. Your data is used for the following purposes:

• To create and manage your player account, including identity verification and KYC compliance.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported bank transfer methods.
• To deliver and improve the crwin gaming platform, including personalising your experience based on game preferences and activity history.
• To communicate with you about your account, transactions, bonus offers, and platform updates via your registered Bangladesh mobile number or email address.
• To detect, investigate and prevent fraudulent transactions, money laundering, and other prohibited activities using automated monitoring systems.
• To enforce our Terms & Conditions and Responsible Gaming policy, including applying deposit limits, time-out periods and self-exclusion at a player's request.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from government authorities or courts in Bangladesh.

crwin processes your personal data only where a valid legal basis exists. The legal bases on which we rely are:

• Contractual necessity: processing your identity, contact and financial data is required to perform our contract with you — i.e., to provide the crwin platform, process payments and operate your account.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and lawful requests from authorities.
• Legitimate interests: processing your technical data and gaming activity data for platform security, fraud prevention, fair play monitoring and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: where we send optional promotional communications, we will rely on your consent, which you may withdraw at any time by contacting [email protected].

crwin uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your language preferences, and analyse platform usage. The types of cookies we use are:

• Essential cookies: strictly necessary for platform functionality, including session authentication, account security tokens, and language preference storage. These cannot be disabled.
• Analytics cookies: used to understand how players navigate the platform, which game categories receive the most engagement, and where technical errors occur. Analytics data is aggregated and anonymised.
• Functionality cookies: store your preferences such as game lobby sorting, notification settings, and display options to personalise your experience on return visits.

You may control non-essential cookie preferences through your device browser settings. Please note that disabling certain cookies may affect the functionality of parts of the crwin platform. crwin does not use third-party advertising cookies or cross-site tracking for marketing purposes.

crwin does not sell, rent or trade your personal data to third parties. We share personal data only where strictly necessary, with the following categories of trusted recipients:

• Payment processors: bKash, Nagad, Rocket, Upay and bank partners receive the minimum data required to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Game content providers: Evolution Gaming, Pragmatic Play, PG Soft, Spribe, Ezugi and other certified game studios receive session identifiers and bet data required to deliver game content and verify game outcomes.
• Identity verification and fraud prevention services: KYC verification partners may receive your identity documents and biographic data to carry out mandatory age and identity checks required for player account compliance.
• Legal and regulatory authorities: crwin may disclose personal data to law enforcement agencies, regulatory bodies or courts in Bangladesh where required to do so by law, to enforce our Terms, or to protect the rights and safety of crwin and its players.

All third-party service providers are contractually bound to process your data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to delete or return data once the purpose is fulfilled. crwin does not transfer player data to recipients outside of Bangladesh except where required for the provision of game content by certified international game providers.

crwin retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following retention periods apply: account registration and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of 5 years from the date of each transaction. Gaming activity logs are retained for 3 years from the date of each session. Technical and device data is retained for 12 months from the date of collection.

Once the applicable retention period has expired, crwin will securely delete or anonymise your personal data. Where deletion is not immediately possible due to backup storage cycles, your data will be isolated from further processing until deletion is completed. You may request early deletion of certain data categories by contacting [email protected], subject to our legal obligation to retain certain records as described above.

crwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include 256-bit SSL/TLS encryption for all data transmissions between your device and the crwin platform; encrypted storage of sensitive account data at rest; access controls limiting data access to authorised crwin personnel on a need-to-know basis; regular security assessments and vulnerability monitoring; and two-factor authentication options for player accounts.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crwin will notify affected players without undue delay via their registered Bangladesh mobile number or email address, and will take immediate steps to contain and remediate the breach. crwin will maintain a record of all data breaches, whether or not notification was required.

As a crwin player based in Bangladesh, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request" and your registered Bangladesh mobile number. We will respond within 5 business days:

crwin will not charge a fee for handling privacy requests in normal circumstances. We reserve the right to charge a reasonable administrative fee or refuse a request that is manifestly unfounded or excessive. We may ask you to verify your identity before processing any privacy request to ensure your data is not disclosed to an unauthorised person.

crwin is strictly an adult platform. Our services are intended for persons aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete all such data and close the associated account without notice. If you believe a person under 21 has registered on crwin, please notify us immediately at [email protected].

crwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via their Bangladesh mobile number or email address. Your continued use of crwin following any update to this Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page each time you access the crwin platform to stay informed of the current version.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to make a data request, please contact the crwin privacy team. All privacy requests are handled by our support team and responded to within 5 business days. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line and your registered Bangladesh mobile number so we can verify your identity and process your request promptly.